SOY CANDLES
Regular price Sale price $28.00Description
SOY CANDLES are hand-poured with soy wax and is made with phthalate-free fragrance oils, a lead-free cotton wick and a recyclable glass jar with a lid.
Burn time: 8oz 40-48 hours | 12oz 60-84 hours
BEACH HOUSE: Aloe + Green Clover + Citrus + Light Wood Musk
WHITE SAND: Coconut milk + Tonka + Redwood + Vanilla Bean
CREAM & SUGAR: Lemon + Lime + Grapefruit + Sugar + Lemongrass
BLOOM: Rose + Lilac + Jasmine + Musk
SATIN: Sandalwood + Amber
HOME: Oatmeal milk + Honey + Hazelnut + Whipped Butter + Caramel + Naturally dried roses and peonies.
MEADOW: Wild berries + gardenia + rose + ozone + apple
ESSENCE: Passion Fruit + Pineapple
SILK: Peony + Water Lily + Light Wood
CASHMERE: Bergamot + White Jasmine + Patchouli
PARIS: Lavender + French Vanilla + Cedar + Naturally dried roses and peonies
MILAN: Coconut + Peach + Vanilla + Naturally dried roses and peonies
LONDON: White chocolate + French vanilla + Vanilla Cream + Naturally dried roses and peonies
BALI: Jasmine + Lime + Sandalwood + Musk + Naturally dried roses and peonies
How long does it take to process my order?
Once an order is placed, it will be processed within 24-48 hours. If the item is in stock, we will do our best to have the item ready to be shipped or delivered in 7-10 days, sometimes sooner depending on the item.
Can we see the items in the showroom?
Our shop is only 2600 sq. ft. so as much as we would like to display all items available online, it is simply not possible. We are constantly bringing in new pieces to change up the vignettes we have on display so if you are interested in seeing a particular item, contact us and we will let you know if we have it in the showroom.
How can I find out the status of my order?
Our team is ready to assist you and answer all questions you might have. You can email them at sales@mfkto.com and they will provide you with the most up-to-date information and lead times.
Where are your products made?
We work with a vast number of manufacturers around the globe so not all products are manufactured in the same country. If you'd like to know the origin of a specific product, please contact us for more information.
How do I know if the item I want is in stock?
We try our best to update our website when we know an item is on backorder, but with hundreds of items available and ETA's constantly fluctuating it would be impossible for our team to update the website daily. If you want to know if your item is in stock, you can either call the store, send us an email or click on our chat widget to chat with our team during business hours!
How much does shipping cost?
Our shipping fees are calculated by weight and distance. Once you place items in your cart and fill out the shipping address field, you can see the shipping fee.
The name on the box I received doesn't match the name on your website.
We have over 2000 items from different manufacturers so it would get quite confusing if we kept their original name as there would be several repeated names. For this reason, we rename all products once they hit our website. Some items may arrive with the manufacturer's product name on the box instead of ours. If you want to double check you received the correct item, feel free to email us at sales@mfkto.com!
How can I ensure I like the fabric or material before placing an order if you don't have the item in your showroom?
We have swatches for the majority of the fabrics and leathers on our website, if we don't, we will do our best to request them from our manufacturers. To request a swatch click here.
For rug samples, you can purchase a sample directly from our website. These samples can be returned for a full refund if they are returned prior to placing your order for the full-sized rug.
What happens if the item I want is back-ordered?
No problem! You can still order the item and we will provide you with updates in regards to the estimated arrival time after the order is placed. After COVID hit there has been a constant shortage of materials and freight containers due to high demand and unfortunately, all these factors are external and out of our control, but the one thing we are sure of is that the wait is always worth it in the end!
We try our best to give customers the most accurate ETAs on backordered items. Please know these dates can change if stock gets delayed due to freight, holidays, weather, etc. Please remember all these factors are out of control and can result in the items not arriving on the date you were first provided with. Please know that at this time, orders may not be cancelled nor deposits refunded due to extended lead times. If you no longer want to wait for an item, store credit will be provided.
Can I cancel my order?
Once an order is placed, you have 24hrs to cancel. After this time period, a 20% restocking fee will apply.
If I don't like what I ordered, can I return it?
Please see our return policy here.
For bigger items such as dining tables, sofas and sectionals, we highly encourage you to measure every space the item will have to go through before arriving to its final destination. This includes doorways, hallways, elevators, stairs, etc to ensure you can get it to where it needs to go without any issues. If you have questions or concerns in regards to dimensions, we encourage you to reach out to us prior to placing an order.
Can I apply a current discount code to an already placed order?
If the order was submitted within the promoted time frame of the sale we will honour the sale price. However, we cannot apply discounts to transactions made outside of the promoted sale time frame.
Do your products come with warranty?
All products are covered by their respective manufacturer's warranty. If you have questions about the warranty for a specific product, click here.
Do you have a rewards program?
Yes, you can now get points with every purchase! To enroll, click here.
Do you offer trade discounts?
Absolutely! We love working with people in the industry. For more information please visit our trade program page or email trade@mfkto.com
What should I do if the item I received is damaged?
We do our best to inspect items before they are shipped/delivered, but we understand sometimes things out of our control happen and an item may get damaged in transit. If the item is damaged or defective, please fill out our Defect/Damage claims form. Please ensure you provide a brief description of the issue and please attach pictures as well. Keep ALL original packaging and one of our team members will reach out to you to coordinate an exchange. Return and exchange requests need to be received within 48 hours of delivery/pick up.
How long does shipping take?
If the item is in stock, we will process and ship out your order within 7-14 days. Certain items that are not stocked in Toronto can take 2-4 weeks in transit. Once shipped, we will email you a tracking number so you can track your package. We are not responsible for delays after the courier has picked up your item(s).
Can I get my furniture assembled?
Yes! We offer white glove service which includes delivery + assembly + garbage removal upon request. Please note this service extra and has to be booked in advance.
Will you move/take my old furniture?
We are unable to move existing furniture during delivery if the extra service is not requested and paid for in advance (due to insurance restrictions, not because we do not want to help!).
LUXURY MILK BATH
Regular price $28.00The LUXURY BATH MILK is all-natural ingredients and will quickly become your must-have bath product!
Bath milk is a great option for hydrating and exfoliating your skin, as well as treating inflammation. This bath milk includes bath oil beads that contain Vitamin E and collagen, which are great for moisturizing and repairing skin. They also include citric acid, which is a natural ingredient (common in bath bombs), to give a slight fizz when dropped in the water.
• No animal testing
• Biodegradable
Ingredients: Organic milk powder, baking soda, Epsom salt, vanilla essential oil, coconut oil, bath oil beads.
How long does it take to process my order?
Once an order is placed, it will be processed within 24-48 hours. If the item is in stock, we will do our best to have the item ready to be shipped or delivered in 7-10 days, sometimes sooner depending on the item.
Can we see the items in the showroom?
Our shop is only 2600 sq. ft. so as much as we would like to display all items available online, it is simply not possible. We are constantly bringing in new pieces to change up the vignettes we have on display so if you are interested in seeing a particular item, contact us and we will let you know if we have it in the showroom.
How can I find out the status of my order?
Our team is ready to assist you and answer all questions you might have. You can email them at sales@mfkto.com and they will provide you with the most up-to-date information and lead times.
Where are your products made?
We work with a vast number of manufacturers around the globe so not all products are manufactured in the same country. If you'd like to know the origin of a specific product, please contact us for more information.
How do I know if the item I want is in stock?
We try our best to update our website when we know an item is on backorder, but with hundreds of items available and ETA's constantly fluctuating it would be impossible for our team to update the website daily. If you want to know if your item is in stock, you can either call the store, send us an email or click on our chat widget to chat with our team during business hours!
How much does shipping cost?
Our shipping fees are calculated by weight and distance. Once you place items in your cart and fill out the shipping address field, you can see the shipping fee.
The name on the box I received doesn't match the name on your website.
We have over 2000 items from different manufacturers so it would get quite confusing if we kept their original name as there would be several repeated names. For this reason, we rename all products once they hit our website. Some items may arrive with the manufacturer's product name on the box instead of ours. If you want to double check you received the correct item, feel free to email us at sales@mfkto.com!
How can I ensure I like the fabric or material before placing an order if you don't have the item in your showroom?
We have swatches for the majority of the fabrics and leathers on our website, if we don't, we will do our best to request them from our manufacturers. To request a swatch click here.
For rug samples, you can purchase a sample directly from our website. These samples can be returned for a full refund if they are returned prior to placing your order for the full-sized rug.
What happens if the item I want is back-ordered?
No problem! You can still order the item and we will provide you with updates in regards to the estimated arrival time after the order is placed. After COVID hit there has been a constant shortage of materials and freight containers due to high demand and unfortunately, all these factors are external and out of our control, but the one thing we are sure of is that the wait is always worth it in the end!
We try our best to give customers the most accurate ETAs on backordered items. Please know these dates can change if stock gets delayed due to freight, holidays, weather, etc. Please remember all these factors are out of control and can result in the items not arriving on the date you were first provided with. Please know that at this time, orders may not be cancelled nor deposits refunded due to extended lead times. If you no longer want to wait for an item, store credit will be provided.
Can I cancel my order?
Once an order is placed, you have 24hrs to cancel. After this time period, a 20% restocking fee will apply.
If I don't like what I ordered, can I return it?
Please see our return policy here.
For bigger items such as dining tables, sofas and sectionals, we highly encourage you to measure every space the item will have to go through before arriving to its final destination. This includes doorways, hallways, elevators, stairs, etc to ensure you can get it to where it needs to go without any issues. If you have questions or concerns in regards to dimensions, we encourage you to reach out to us prior to placing an order.
Can I apply a current discount code to an already placed order?
If the order was submitted within the promoted time frame of the sale we will honour the sale price. However, we cannot apply discounts to transactions made outside of the promoted sale time frame.
Do your products come with warranty?
All products are covered by their respective manufacturer's warranty. If you have questions about the warranty for a specific product, click here.
Do you have a rewards program?
Yes, you can now get points with every purchase! To enroll, click here.
Do you offer trade discounts?
Absolutely! We love working with people in the industry. For more information please visit our trade program page or email trade@mfkto.com
What should I do if the item I received is damaged?
We do our best to inspect items before they are shipped/delivered, but we understand sometimes things out of our control happen and an item may get damaged in transit. If the item is damaged or defective, please fill out our Defect/Damage claims form. Please ensure you provide a brief description of the issue and please attach pictures as well. Keep ALL original packaging and one of our team members will reach out to you to coordinate an exchange. Return and exchange requests need to be received within 48 hours of delivery/pick up.
How long does shipping take?
If the item is in stock, we will process and ship out your order within 7-14 days. Certain items that are not stocked in Toronto can take 2-4 weeks in transit. Once shipped, we will email you a tracking number so you can track your package. We are not responsible for delays after the courier has picked up your item(s).
Can I get my furniture assembled?
Yes! We offer white glove service which includes delivery + assembly + garbage removal upon request. Please note this service extra and has to be booked in advance.
Will you move/take my old furniture?
We are unable to move existing furniture during delivery if the extra service is not requested and paid for in advance (due to insurance restrictions, not because we do not want to help!).
HANDCRAFTED SOAP
Regular price $6.99Cold process soap. The standard bar of handcrafted soap typically weighs 4.5 to 5.5 oz and is 3.5” wide by 2.5” tall and 1” thick. As all soaps are handcrafted, there can be some variation in the weights and dimensions.
All handcrafted soaps contain no harsh chemicals or preservatives, so we recommend that you allow it to dry between uses - ideally by using a soap dish that allows excess water to drain or by standing the bar on its end so that air can circulate around it.
Our Soaps contain NO Palm Oil, NO preservatives, NO Sodium Lauryl/Laureth Sulfate (SLS), NO Sodium Lauryl Ether Sulfate (SLES), and NO Parabens.
How long does it take to process my order?
Once an order is placed, it will be processed within 24-48 hours. If the item is in stock, we will do our best to have the item ready to be shipped or delivered in 7-10 days, sometimes sooner depending on the item.
Can we see the items in the showroom?
Our shop is only 2600 sq. ft. so as much as we would like to display all items available online, it is simply not possible. We are constantly bringing in new pieces to change up the vignettes we have on display so if you are interested in seeing a particular item, contact us and we will let you know if we have it in the showroom.
How can I find out the status of my order?
Our team is ready to assist you and answer all questions you might have. You can email them at sales@mfkto.com and they will provide you with the most up-to-date information and lead times.
Where are your products made?
We work with a vast number of manufacturers around the globe so not all products are manufactured in the same country. If you'd like to know the origin of a specific product, please contact us for more information.
How do I know if the item I want is in stock?
We try our best to update our website when we know an item is on backorder, but with hundreds of items available and ETA's constantly fluctuating it would be impossible for our team to update the website daily. If you want to know if your item is in stock, you can either call the store, send us an email or click on our chat widget to chat with our team during business hours!
How much does shipping cost?
Our shipping fees are calculated by weight and distance. Once you place items in your cart and fill out the shipping address field, you can see the shipping fee.
The name on the box I received doesn't match the name on your website.
We have over 2000 items from different manufacturers so it would get quite confusing if we kept their original name as there would be several repeated names. For this reason, we rename all products once they hit our website. Some items may arrive with the manufacturer's product name on the box instead of ours. If you want to double check you received the correct item, feel free to email us at sales@mfkto.com!
How can I ensure I like the fabric or material before placing an order if you don't have the item in your showroom?
We have swatches for the majority of the fabrics and leathers on our website, if we don't, we will do our best to request them from our manufacturers. To request a swatch click here.
For rug samples, you can purchase a sample directly from our website. These samples can be returned for a full refund if they are returned prior to placing your order for the full-sized rug.
What happens if the item I want is back-ordered?
No problem! You can still order the item and we will provide you with updates in regards to the estimated arrival time after the order is placed. After COVID hit there has been a constant shortage of materials and freight containers due to high demand and unfortunately, all these factors are external and out of our control, but the one thing we are sure of is that the wait is always worth it in the end!
We try our best to give customers the most accurate ETAs on backordered items. Please know these dates can change if stock gets delayed due to freight, holidays, weather, etc. Please remember all these factors are out of control and can result in the items not arriving on the date you were first provided with. Please know that at this time, orders may not be cancelled nor deposits refunded due to extended lead times. If you no longer want to wait for an item, store credit will be provided.
Can I cancel my order?
Once an order is placed, you have 24hrs to cancel. After this time period, a 20% restocking fee will apply.
If I don't like what I ordered, can I return it?
Please see our return policy here.
For bigger items such as dining tables, sofas and sectionals, we highly encourage you to measure every space the item will have to go through before arriving to its final destination. This includes doorways, hallways, elevators, stairs, etc to ensure you can get it to where it needs to go without any issues. If you have questions or concerns in regards to dimensions, we encourage you to reach out to us prior to placing an order.
Can I apply a current discount code to an already placed order?
If the order was submitted within the promoted time frame of the sale we will honour the sale price. However, we cannot apply discounts to transactions made outside of the promoted sale time frame.
Do your products come with warranty?
All products are covered by their respective manufacturer's warranty. If you have questions about the warranty for a specific product, click here.
Do you have a rewards program?
Yes, you can now get points with every purchase! To enroll, click here.
Do you offer trade discounts?
Absolutely! We love working with people in the industry. For more information please visit our trade program page or email trade@mfkto.com
What should I do if the item I received is damaged?
We do our best to inspect items before they are shipped/delivered, but we understand sometimes things out of our control happen and an item may get damaged in transit. If the item is damaged or defective, please fill out our Defect/Damage claims form. Please ensure you provide a brief description of the issue and please attach pictures as well. Keep ALL original packaging and one of our team members will reach out to you to coordinate an exchange. Return and exchange requests need to be received within 48 hours of delivery/pick up.
How long does shipping take?
If the item is in stock, we will process and ship out your order within 7-14 days. Certain items that are not stocked in Toronto can take 2-4 weeks in transit. Once shipped, we will email you a tracking number so you can track your package. We are not responsible for delays after the courier has picked up your item(s).
Can I get my furniture assembled?
Yes! We offer white glove service which includes delivery + assembly + garbage removal upon request. Please note this service extra and has to be booked in advance.
Will you move/take my old furniture?
We are unable to move existing furniture during delivery if the extra service is not requested and paid for in advance (due to insurance restrictions, not because we do not want to help!).
ORANGE, BERGAMOT + SANDALWOOD HAND SOAP
Regular price $12.00Description
Our nourishing vitamin E-enriched Hand Soap will leave your hands soft and hydrated. Toxin-free, biodegradable and scented with organic essential oils.
Enjoy the fresh citrus of Blood Orange + Bergamot perfectly blended with the warm earthy notes of Sandalwood + Vetiver.
BIODEGRADABLE | PHOSPHATE + DYE FREE | NOT TESTED ON ANIMALS
Made in Canada
Materials
- Aqua, Sodium C14-C16 Olefin Sulfonate, Cocamidopropyl Betaine, Sodium Cocoamphoacetate, Sodium Chloride, Phenoxyethanol, Glycerine, Organic Citrus Bergamia (Bergamot) Peel Oil, Citric Acid, Organic Citrus Sinensis (Sweet Orange) Peel Oil, Ethylhexylglycerin, Tocopherol, Organic Citrus Sinensis (Blood Orange) Peel Oil, Organic Santalum Spicatum (Sandalwood) Oil, Organic Vetiveria zizanoides (Vetiver) Root oil
Size
- 236ml Glass Bottle
How long does it take to process my order?
Once an order is placed, it will be processed within 24-48 hours. If the item is in stock, we will do our best to have the item ready to be shipped or delivered in 7-10 days, sometimes sooner depending on the item.
Can we see the items in the showroom?
Our shop is only 2600 sq. ft. so as much as we would like to display all items available online, it is simply not possible. We are constantly bringing in new pieces to change up the vignettes we have on display so if you are interested in seeing a particular item, contact us and we will let you know if we have it in the showroom.
How can I find out the status of my order?
Our team is ready to assist you and answer all questions you might have. You can email them at sales@mfkto.com and they will provide you with the most up-to-date information and lead times.
Where are your products made?
We work with a vast number of manufacturers around the globe so not all products are manufactured in the same country. If you'd like to know the origin of a specific product, please contact us for more information.
How do I know if the item I want is in stock?
We try our best to update our website when we know an item is on backorder, but with hundreds of items available and ETA's constantly fluctuating it would be impossible for our team to update the website daily. If you want to know if your item is in stock, you can either call the store, send us an email or click on our chat widget to chat with our team during business hours!
How much does shipping cost?
Our shipping fees are calculated by weight and distance. Once you place items in your cart and fill out the shipping address field, you can see the shipping fee.
The name on the box I received doesn't match the name on your website.
We have over 2000 items from different manufacturers so it would get quite confusing if we kept their original name as there would be several repeated names. For this reason, we rename all products once they hit our website. Some items may arrive with the manufacturer's product name on the box instead of ours. If you want to double check you received the correct item, feel free to email us at sales@mfkto.com!
How can I ensure I like the fabric or material before placing an order if you don't have the item in your showroom?
We have swatches for the majority of the fabrics and leathers on our website, if we don't, we will do our best to request them from our manufacturers. To request a swatch click here.
For rug samples, you can purchase a sample directly from our website. These samples can be returned for a full refund if they are returned prior to placing your order for the full-sized rug.
What happens if the item I want is back-ordered?
No problem! You can still order the item and we will provide you with updates in regards to the estimated arrival time after the order is placed. After COVID hit there has been a constant shortage of materials and freight containers due to high demand and unfortunately, all these factors are external and out of our control, but the one thing we are sure of is that the wait is always worth it in the end!
We try our best to give customers the most accurate ETAs on backordered items. Please know these dates can change if stock gets delayed due to freight, holidays, weather, etc. Please remember all these factors are out of control and can result in the items not arriving on the date you were first provided with. Please know that at this time, orders may not be cancelled nor deposits refunded due to extended lead times. If you no longer want to wait for an item, store credit will be provided.
Can I cancel my order?
Once an order is placed, you have 24hrs to cancel. After this time period, a 20% restocking fee will apply.
If I don't like what I ordered, can I return it?
Please see our return policy here.
For bigger items such as dining tables, sofas and sectionals, we highly encourage you to measure every space the item will have to go through before arriving to its final destination. This includes doorways, hallways, elevators, stairs, etc to ensure you can get it to where it needs to go without any issues. If you have questions or concerns in regards to dimensions, we encourage you to reach out to us prior to placing an order.
Can I apply a current discount code to an already placed order?
If the order was submitted within the promoted time frame of the sale we will honour the sale price. However, we cannot apply discounts to transactions made outside of the promoted sale time frame.
Do your products come with warranty?
All products are covered by their respective manufacturer's warranty. If you have questions about the warranty for a specific product, click here.
Do you have a rewards program?
Yes, you can now get points with every purchase! To enroll, click here.
Do you offer trade discounts?
Absolutely! We love working with people in the industry. For more information please visit our trade program page or email trade@mfkto.com
What should I do if the item I received is damaged?
We do our best to inspect items before they are shipped/delivered, but we understand sometimes things out of our control happen and an item may get damaged in transit. If the item is damaged or defective, please fill out our Defect/Damage claims form. Please ensure you provide a brief description of the issue and please attach pictures as well. Keep ALL original packaging and one of our team members will reach out to you to coordinate an exchange. Return and exchange requests need to be received within 48 hours of delivery/pick up.
How long does shipping take?
If the item is in stock, we will process and ship out your order within 7-14 days. Certain items that are not stocked in Toronto can take 2-4 weeks in transit. Once shipped, we will email you a tracking number so you can track your package. We are not responsible for delays after the courier has picked up your item(s).
Can I get my furniture assembled?
Yes! We offer white glove service which includes delivery + assembly + garbage removal upon request. Please note this service extra and has to be booked in advance.
Will you move/take my old furniture?
We are unable to move existing furniture during delivery if the extra service is not requested and paid for in advance (due to insurance restrictions, not because we do not want to help!).
BERGAMOT + LIME HAND SOAP
Regular price $12.00Description
Our nourishing vitamin E-enriched Hand Soap will leave your hands soft and hydrated. Toxin-free, biodegradable and scented with organic essential oils.
Enjoy the refreshing and crisp citrus of Lime perfectly blended with the herbaceous notes of Bergamot.
BIODEGRADABLE | PHOSPHATE + DYE FREE | NOT TESTED ON ANIMALS
Made in Canada
Materials
- Aqua, Sodium C14-C16 Olefin Sulfonate, Cocamidopropyl Betaine, Sodium Cocoamphoacetate, Sodium Chloride, Phenoxyethanol, Organic Citrus Aurantifolia (Lime) Peel Oil, Organic Citrus Bergamia (Bergamot) Peel Oil, Glycerine, Citric Acid, Ethylhexylglycerin, Tocopherol
Size
- 236ml Glass Bottle
How long does it take to process my order?
Once an order is placed, it will be processed within 24-48 hours. If the item is in stock, we will do our best to have the item ready to be shipped or delivered in 7-10 days, sometimes sooner depending on the item.
Can we see the items in the showroom?
Our shop is only 2600 sq. ft. so as much as we would like to display all items available online, it is simply not possible. We are constantly bringing in new pieces to change up the vignettes we have on display so if you are interested in seeing a particular item, contact us and we will let you know if we have it in the showroom.
How can I find out the status of my order?
Our team is ready to assist you and answer all questions you might have. You can email them at sales@mfkto.com and they will provide you with the most up-to-date information and lead times.
Where are your products made?
We work with a vast number of manufacturers around the globe so not all products are manufactured in the same country. If you'd like to know the origin of a specific product, please contact us for more information.
How do I know if the item I want is in stock?
We try our best to update our website when we know an item is on backorder, but with hundreds of items available and ETA's constantly fluctuating it would be impossible for our team to update the website daily. If you want to know if your item is in stock, you can either call the store, send us an email or click on our chat widget to chat with our team during business hours!
How much does shipping cost?
Our shipping fees are calculated by weight and distance. Once you place items in your cart and fill out the shipping address field, you can see the shipping fee.
The name on the box I received doesn't match the name on your website.
We have over 2000 items from different manufacturers so it would get quite confusing if we kept their original name as there would be several repeated names. For this reason, we rename all products once they hit our website. Some items may arrive with the manufacturer's product name on the box instead of ours. If you want to double check you received the correct item, feel free to email us at sales@mfkto.com!
How can I ensure I like the fabric or material before placing an order if you don't have the item in your showroom?
We have swatches for the majority of the fabrics and leathers on our website, if we don't, we will do our best to request them from our manufacturers. To request a swatch click here.
For rug samples, you can purchase a sample directly from our website. These samples can be returned for a full refund if they are returned prior to placing your order for the full-sized rug.
What happens if the item I want is back-ordered?
No problem! You can still order the item and we will provide you with updates in regards to the estimated arrival time after the order is placed. After COVID hit there has been a constant shortage of materials and freight containers due to high demand and unfortunately, all these factors are external and out of our control, but the one thing we are sure of is that the wait is always worth it in the end!
We try our best to give customers the most accurate ETAs on backordered items. Please know these dates can change if stock gets delayed due to freight, holidays, weather, etc. Please remember all these factors are out of control and can result in the items not arriving on the date you were first provided with. Please know that at this time, orders may not be cancelled nor deposits refunded due to extended lead times. If you no longer want to wait for an item, store credit will be provided.
Can I cancel my order?
Once an order is placed, you have 24hrs to cancel. After this time period, a 20% restocking fee will apply.
If I don't like what I ordered, can I return it?
Please see our return policy here.
For bigger items such as dining tables, sofas and sectionals, we highly encourage you to measure every space the item will have to go through before arriving to its final destination. This includes doorways, hallways, elevators, stairs, etc to ensure you can get it to where it needs to go without any issues. If you have questions or concerns in regards to dimensions, we encourage you to reach out to us prior to placing an order.
Can I apply a current discount code to an already placed order?
If the order was submitted within the promoted time frame of the sale we will honour the sale price. However, we cannot apply discounts to transactions made outside of the promoted sale time frame.
Do your products come with warranty?
All products are covered by their respective manufacturer's warranty. If you have questions about the warranty for a specific product, click here.
Do you have a rewards program?
Yes, you can now get points with every purchase! To enroll, click here.
Do you offer trade discounts?
Absolutely! We love working with people in the industry. For more information please visit our trade program page or email trade@mfkto.com
What should I do if the item I received is damaged?
We do our best to inspect items before they are shipped/delivered, but we understand sometimes things out of our control happen and an item may get damaged in transit. If the item is damaged or defective, please fill out our Defect/Damage claims form. Please ensure you provide a brief description of the issue and please attach pictures as well. Keep ALL original packaging and one of our team members will reach out to you to coordinate an exchange. Return and exchange requests need to be received within 48 hours of delivery/pick up.
How long does shipping take?
If the item is in stock, we will process and ship out your order within 7-14 days. Certain items that are not stocked in Toronto can take 2-4 weeks in transit. Once shipped, we will email you a tracking number so you can track your package. We are not responsible for delays after the courier has picked up your item(s).
Can I get my furniture assembled?
Yes! We offer white glove service which includes delivery + assembly + garbage removal upon request. Please note this service extra and has to be booked in advance.
Will you move/take my old furniture?
We are unable to move existing furniture during delivery if the extra service is not requested and paid for in advance (due to insurance restrictions, not because we do not want to help!).