Shipping policy
Continental U.S. & Canada Furniture Delivery Option and Transit Times.
Delivery estimates are good faith estimates only. mfkto.com will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. You may view Store Policies here:
- Standard Shipping
(Estimated 7 – 18 business days in transit) Standard Shipping includes a delivery to the threshold, described as the "first dry area or garage" or lobby/service area of a high-rise building, unless shipped with UPS or a small parcel carrier. Standard Shipping for Canadian shipments is a curb-side delivery service and it will be the customer’s responsibility to remove the item off of the truck and bring it inside.
SHIPPING CHARGES
Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, additional delivery services and other potential charges associated with the order. Shipping to Hawaii, Alaska and Puerto Rico is not available, and we only ship to Canada and the United States at this time.
DELAYED DELIVERY SERVICE
If there is a specific time period when you may not be able to accept delivery, you must notify us at 416-588-1950 before placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible, but storage fees will apply on a per day basis and at the cost of the customer. Consignee changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of mfkto.com efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and mfkto.com has full discretion on how the order's items are to be handled.
MARBLE DISCLAIMER
MFKTO is taking extra steps to ensure that all clients receive the best quality marble tops. Each marble table top goes through an extensive quality check at our factory. Each piece is examined, photographed and numbered. All tops are packed individually with extensive wrapping and padding to ensure secure travel. Once the product arrives at our warehouse, it is again examined and properly stored.
All marble tables are final sale, no exchange or return once it leaves our warehouse. Customers may inspect marble top at our warehouse upon pickup to ensure it is in good condition.
